Your service needs fast, easy and a responsive experience

myGofrugal app helps you with that

You deserve an easy, secure and mistake proof

Assured product delivery process

You need to know all
Timeline of training and delivery session planned, progress made and check history of engagements
You have the flexibility
Having other priorities? Do not worry, you can reschedule session in advance, saving both our time
Learn, practise, be happy
Learn by practising, confirm your learning and rate your satisfaction levels on every engagement

Rate your happiness

ensuring you get the best experience out of every engagement with us

Fast implementation without any interruption to your business

Become confident users of our products

Knowing each other our qualified consultants and your single point of contact have an introduction call to understand you, your business and the health of your computer and hardware

Share and schedule with goals

mutually we discuss and finalize the date and time for implementation and training

Learning by practicing you practice the software in the guidance of our consultants and practice it till perfection

POS implementation satisfaction feedback

Satisfaction guarantee

every training session conducted, you give feedback, rate happiness levels and only then we move forward

Become a
confident userconfirm all your training sessions until satisfaction and enjoy the benefits to your business by being a confident user

I got it, Give me a call

Qualified professionals helping you achieve

The best out of your business

Gofrugal POS implementation more than 25000 shops

150+

Gofrugal implementation
specialists

Gofrugal consulatant trained 1,20,000 business users

Installed 30,000+ Retail businesses and growing

8,000+

New Retail business

7,500+

First time Software users

10,000+

Software replacements

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Gofrugal's qualified delivery team not only implemented the software in 2 days, but also told us the industry best practices and also helped us executing it. Totally we had 3 training sessions, after each session we could give feedback through myGofrugal app and only after our satisfaction, next session was conducted

RSK pharma - India

POS training happy customer - cock tail, India

Gofrugal HQ solution has made my administration simpler by reducing my team size and frequent travel to all my stores

JD Supermarket - Kenya and South Sudan

You can change to Gofrugal software in 5 easy steps

Without affecting your business

5 steps migration process for existing software to Gofrugal POS

Filling up our smart quick migration excel sheet on your stock, customer and supplier data and their respective balances
Your current barcodes will continue to work for Gofrugal as well, no manual labour involved in pasting new barcodes
Familiar shortcut keys used by your employees can be set in Gofrugal software also so they can learn and bill quickly
Accounting ledger closing balances will be migrated to Gofrugal accounting module giving you complete accuracy from your 1st transaction
You can also verify the migration, provide a confirmation and only then we will move it from test environment to live

Edition vs Service hours

Starter

4 hours training

Standard

6 hours training

Professional

9 hours training

Note: Price mentioned is online and local service only, ex-station and out-station charges will be additional
# There is so much one can derive out of our products, so many features that can be implemented to your business based on your needs. To make the best out of our products we recommend that you pay and buy additional hours for our services and benefit more.
* Inclusive of local taxes

Solution Delivery Process for Chain business

Systematic implementation steps with expertise in business specific processes

The very purpose of Gofrugal Solution Delivery is:

To deliver you the right checks and balances
To keep your system in good health
To deliver you the right information at the right time that helps you decide your business performance

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Can data migration be that easy?

Import new / previous software data into Gofrugal ERP with least skills

For a seamless migration

- Input data as per our 'Excel' template
- Validate data in the excel template before migration with one click

Masters module - Verify all mandatory attributes

Inventory module - Verify batch, expiry details, stock value, stock worth etc...

Accounts module - Verify ledger and closing balance

Learn how

Note: Verifying and approving the data to be migrated is the responsibility of the customer before migration.
In case of assistance, our consultant will perform migration as per our training charges policy

Entitlement

S.no	Description	Standard installation and Training
1	Business questionnaire and Hardware assesment
2	Gofrugal application installation in server and clients
3	Gofrugal license activation on server and clients asper order terms
4	Training on how to access training,support and maintenance resoures such as video tutorials, print profile library, kbase, troubleshooting guide ect.
5	Master Migration using Gofrugal's MIT / Custom tool
6	Customized Print profile creation as per customer need
7	Installation of any hardware including POS Accessory such as Barcode printer, Barcode scanner, Weighing scale (Normal), Weighing scale (With Barcode printer), Pole display, Cash drawer, Smart card, drivers of these devices, configure & its issues
8	Installation of 3rd party software including OS, Anti-virus, firewall, SQL database installation, configuration, training & its issues
9	Data Entry, verification and related issues

Note

Service will be covered under standard product delivery

Service does not come in scope of Gofrugal's standard product delivery. Service can be availed by paying and buying additional service hours for those additional services

Customers is 100% responsible. Gofrugal does not provide these services.

Terms & Conditions

Increased visibility on the product delivery and training process provided through digital assure service management with myGofrugal app / via feedback from web. Customer becomes part of the team and can give instant feedback and collaborate better. Customer is thus responsible for 100% right utilization of Gofrugal Implementation specialist's time and get the best value from the engagement
Over and above the stipulated number of hours of training allotted for each edition, customers can pay and buy additional training hours and services (@ Rs. 1000+ Tax / Every hour). Customers can purchase additional training/service hours from our Gofrugal store here
If the training duration is for a maximum of 1hour or 2hour only, Gofrugal Implementation specialists will facilitate the training via online medium only. 3hours and above will be provided with the option for direct/store visit of Gofrugal Implementation specialist, wherein travel, boarding and lodging charges apply according to the duration and distance of travel required by Gofrugal Implementation specialist. Ex-station charges - travel for more than 1hour from the base location of the Implementation specialist is chargeable @Rs.1000+ TAX and Out-Station charges - travel and stay overnight is chargeable @Rs.3000+Tax. Ex-station charges - travel for more than 1hour from the base location of the Implementation specialist and Out-Station charges - travel and stay overnight are chargeable Please note the mentioned charges are minimum, rates may vary based on duration and distance of travel, which will be decided and declared to the customer by the Sales manager
Customer is requested to appoint a Single point of contact (SPOC) from their business whose presence will be mandatory for all training sessions. Customer and SPOC will be solicited for feedback and confirmation of learning after every training session. You can rate the training experience and confirm it in your myGofrugal app to progress further. If unsatisfied and training did not meet the Gofrugal standards you expected, communicate the same in myGofrugal. Your Sales manager will intervene and take corrective action
Customers are requested to complete all their stipulated training sessions within 7 days from the date of installation of the product in their store or the 1st training session, whichever is earlier. Otherwise the training hours will be auto-redeemed/expired and further you can only pay and buy additional training hours. Auto redemption/expiry does not apply for additional training hours purchased by customer
Gofrugal maintains high standards to ensure smooth and on-time implementation and training for all customers. Gofrugal Implementation specialists thus have to prepare well ahead for each customer and also make their schedules and travel plans accordingly, however in urgent and critical situations when customers need to reschedule their confirmed training session, it is asked of the customer to do it 48hours in advance of the allocated training session/appointment, so that we can rework on the training schedules without affecting any customers. Any requests for rescheduling within 48hrs of training session/appointment will strictly not be entertained
On successful and satisfactory completion of implementation and training customers will be handed over to our 24x7 Assure Care for further assistance and care