Assure Support Price List

GOFRUGAL
RetailEasy & ServeEasy
GOFRUGAL
ManageEasy
StarterStandardProfessional
Standard - Annual License Renewal Fee
for each additional client*
Premium - Annual License Renewal Fee
for each additional client*
Standard - Annual License Renewal Fee
for each additional client*
StarterStandardProfessional
Premium - Annual License Renewal Fee
for each additional client*
StarterStandardProfessional

Premium ALR feature & Benefits

PackagePremium ALR List PricePhone support
(in Hrs)		Customer Success Call*
Total CallsService Time per call
(Minimum)		Call frequency
Starter2130 MinsOnce in a year
Standard3230 MinsOnce in 6 months
Professional5430 Mins + One visitOnce in 3 months
ERP 1 server + 5 client10630 mins + Quarterly Visit + CS Relationship ManagerOnce in 2 months

*What will be covered in Customer Success calls?

  • Customer Success call will be a consultative call, check the product usage of the customer & suggest the features that give more control, higher automation and increased profit
  • Knowing the customer pain points, challenges and any unmet need from the software
  • Product updates will be discussed with the customer. New features and enhancements that are relevant to the customer business
  • Discussion on exceptional audit report

Standard & Premium ALR Comparison

Services OfferedStandard ALRPremium ALR
Edition : ALLStarterStandardProfessionalERP
Product UpdatesYesYesYesYesYes
Digital Support(Chat support)YesYesYesYesYes
myGoFrugal UsageYesYesYesYesYes
Access to help videosYesYesYesYesYes
GoFrugal Online Group Training SessionYesYesYesYesYes
Voice Support as per entitlementNA2hrs3hrs5hrs10hrs
Customer Success Calls as per entitlementNA1246
Visit as per entitlementNANANA14
Customer Success – Account ManagerNANANANAYes

Phone and Remote Support

Remote Support
Support HoursPrice

Additional Implementation Services

Remote Support
Support Terms & Conditions

Standard ALR Terms & Conditions

  1. ALR prices will be applicable from product's current list price
  2. The Assurance period is one year from the date of expiry of previous support subscription. (Eg: Expiry date : 31st May 2012 then ALR should be renewed on or before 30 May 2012 and Next Renewal date will be 30th May 2013)
  3. ALR fee specified assures that GOFRUGAL will be delivering support maintenance served remotely over phone, e-Mail and remote desktop tools. If you don't have broadband connection your business premises, you should pay additional 50% on ALR Charges
  4. Minimum service billing is for 1 day
  5. DE product Upgradation charges are excluding ALR plan
  6. GOFRUGAL HO sends a receipt for the payment within 3 days via mail (ASA / Upgradation charges must reach GOFRUGAL so that GOFRUGAL CRM system is updated with the payment history). Please do not make cash payments to any person and feel free to contact accounts@gofrugal.com or Karthick Babu (Sr.Manager - Finance & Accounts) @ rskarthick@gofrugal.com, in case you did not receive receipt within 5 days
  7. Any clarifications in commercials, please contact Annuity team in 044 6171 6171
  8. Minimum period of purchase for standard and premium support is 1 year
  9. Standard to premium support upgrade available.(Charges Applicable)

Premium ALR Terms & Conditions

  1. The customer success call only focuses on helping the customers on identifying the areas of improvement in managing the business with GOFRUGAL. It does not include training or implementation of any feature / module. For implementation & training commercial charges will be applicable as per GOFRUGAL's standard price list. Click here to know the detailed price list of Implementation & training
  2. Any new requirements/needs identified during the customer success call will be taken as per our enhancement policy. Refer our enhancement policy here
  3. Any new add-on / custom license requirement raised during the consultation will be chargeable as per the GOFRUGAL Pricing Policy
  4. GOFRUGAL consultant visit to premises is scheduled for 3 hours only. Visit schedule will be decided based on mutual agreement between GOFRUGAL & customer
  5. For HQ customers, the consultant visit will only be scheduled to the Corporate location / Head Office
  6. For visits to customers in non-field service areas, customer has to bear the Travel, Lodging & Boarding cost
  7. Voice support package included in the Premium ALR only 3 contact numbers can be added
  8. Once voice support hours is exhausted by the customer, need to purchase Phone Support Package
  9. The minutes consumed in Voice Support will be sent as a push notification through myGofrugal, if any dispute in the timing debited customer can raise it through myGoFrugal app
  10. For any product related issues, voice support timing will not be debited

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