Gofrugal is now a division of Zoho Corp
Gofrugal reached a remarkable milestone as we became a part of Zoho, a multinational software company based in India. As part of Gofrugal's long-term vision and roadmap of extensive investment in web and native mobile apps, strong customer privacy and data security, and platform growth, there was no better partner than Zoho. Zoho and Gofrugal have a similar vision, even as individual companies. As a division of Zoho Corp., we continue to offer enhanced product experience, sales, and customer service.
Shifting the focus to unified commerce Unifying experience across channels yet giving channel-wise pricing offers with common inventory became the goal which we met with a stable omnichannel solution. We became the 1st ERP to
integrate with ONDC, a rising tide for traders and a haunting tsunami for legacy
E-commerce businesses. We carried the Digital transformation growth mantra via customer meets in 15+ cities empowering 2000+ customers.
Raising with digital tide
Full reset in consumer mindset, dynamic market changes with intermediate lockdowns pushed businesses to operate with 100% digital solutions. We launched easy solutions for emerging needs like
Q-commerce, contactless dining and checkout, full fledged CRM tool, digital invoicing.
Omnichannel vaccination
In the year of pandemic, we packaged the omnichannel solution suite with online ordering management - OrderEasy, home delivery management - GoDeliver, and order fullfilment management - GoSure-StockPick to businesses with a free access of solution across the year.
Digital transformation
with a motive to help businesses transform digitally to achieve their dream customer journey, we launched mobile solutions for goods inward, home delivery, price checker and much more to come.
Customer experience
Helping retailers to fight the online competition and give superior instore experience, launched Customer experience suite mobile solutions for billing, stock taking and customer feedback.
Iconic year of GST
Implemented GST filing feature to over 25,000+ merchants. Introduced Digital Assure with chat and bot support. Introduced all-in-one ERP edition for large format businesses.
Powering additional technology needs
Integrations for E-commerce, loyalty services, retail marketplaces and much more. A year when our product delivery got digitized to increase transparency and ensure customers get the best service at all times.
Mobility takes shape
Empowering business owners with WhatsNow app and launched MyGofrugal app to digitize service needs of customers.
Project Delight
Initiated to achieve a consistent, high quality connected experience for 25,000+ customers in 70+ businesses across 70+ countries.
Unique assure returns partner program launched
Customers receiving services from partners can still have direct contact with Gofrugal. Increased our footprint by signing-up partners across India and globally. Cloud based SMS alerts and ServJoy, a steward app for restaurant and food business were launched.
A year to enable mobility to Retailers and Distributors
EarnSmart app launched for distributor sales person to enhance the productivity in Pharma distribution.
First in the country to introduce Assure product delivery
Coupon system launched to ensure 100% customer satisfaction by providing quality training.
First cloud based Point of Sale TruePos launched, a cloud based POS solution for retail businesses. The
store.gofrugal.comlaunched, enabling customers to buy all Gofrugal products and services online.
Assure Solution delivery process
Launched professional services to multi-location retailers across India.
First Hybrid HQ (Head Quarter) solution launched
Launched webreporter for a business to view all reports online and web order for retailers to directly place orders on distributor system. WebSOM - An integrated centralized call center module for corporate food chains.
First in India to setup world class 24x7 Assure remote support
Centralized primary support with multi-lingual 24x7 support center.
AIOCD (All India Organization of Chemists & Druggists) event in Chennai
NetTrade for EDI between Pharma distributor and retailer launched. A connecting business vision, first time in India by integrating computing, internet and mobile devices.
First complete retail business management software
With the vision to offer 100% automation and security with audit trail on all operations. Launched with 100% transparency on pricing and policy listed in our website.
NDTV interview of Bill gates and Narayana murthy
about entrepreneurs not focusing on solving local problems, seeded initial thoughts to form Gofrugal to address retail challenges in india. A vision to empower all kinds of trade business with effective and efficient solutions.
